Our Fees and Pricing

• This is not a bulk-billing practice, so there are out of pocket expenses.
• The fees cover the cost of the consultation and producing a detailed letter of advice to you and your referring doctor.
• Full payment is required at the time of consultation, unless a prior arrangement has been made.
• Pensioner Concession card Holders are eligible for a 20% discount on Endocrinology Consultation Fees. This does not apply to Diabetes Educator or Women’s Health GP Fees.

Payment methods

• Cash and most cards are accepted. Bank transfers are accepted. We do not accept American Express.
• Electronic payments by EFTPOS are available in clinic or by phone for Telehealth patients.
• Cash is accepted. Correct Amounts are appreciated as we do not hold significant amounts of change on site.
• Online Payments using Pay To, Apple Pay, Google Pay and Link are available through Stripe.
• Payment Plans and agreements are available.
• Prepayments are accepted with a receipt provided.
• Zip Pay and After Pay are not currently available.

Surcharges and late Payment Fees

• No Surcharges are applied to Cash, Bank Transfer or card payments made on the day of, or before, your appointment.
• Surcharges apply to all online payments on a cost recovery basis only and are payable at the online checkout.
• Late Fees apply for non-payment of accounts by the agreed date and these late fees are not claimable to Medicare.

Medicare, Private Hospital Inpatients, DVA and BUPA ADF

• Medicare refunds can only be claimed once the fee is paid in full.
• Medicare refunds are available to eligible patients – Current and valid GP or Specialist referrals are essential to enable Medicare claiming.
• If Medicare has deemed you are ineligible, consultation fees must be paid on the day. Receipts are provided to allow for claiming from health insurers as required.
• We charge No Gap Fees for Inpatient Consultations at St Vincents Hospital or St Andrews Hospital for patients with Private Health insurance.
• Self-Insured inpatients are charged the equivalent rate of insured patients.
• DVA Gold Card Holders and White Card Holders with eligible conditions are billed directly to DVA with No Gap.
• Active Defence personnel with pre-approved referrals are billed directly to BUPA ADF at no cost to the service member.

WorkCover, iCare, Public Trustee and other Organizational or Company Payments

• Patients with Approved Workcover Claims will be billed directly to WorkCover once approvals have been confirmed.
• Public Trustee and iCare patients are billed directly to the public trustee with appropriate pre approvals.
• Some transport companies will pay for Commercial Drivers Licence Assessments, pre approval is essential before the appointment.
• If your fees are to be paid by a third party, such as an employer, DVA, Workcover, ADF or a company, please be aware that if they reject payment for any reason, you are personally responsible for payment of the fees and will receive an invoice.

Pre-arranged Accounts

• After being made aware of the Fees, if you wish to proceed with an appointment however need to split the fees over 2-3 payments, this can be arranged in advance by discussing this with our staff.
• Payments can be made by any of the methods listed above.
• Medicare Refunds for patients are claimed after the final payment has been made.
• Late Fees apply for non-payment of accounts by the agreed date and these late fees are not claimable to Medicare.